Thursday Sep 30, 2021
Pete‘s Points Flash Briefing Episode 134 - The Guest Experience Cycle - Farewell
In this 5-part series, Pete Blank shares the five steps of the Guest Experience Cycle. Walt Disney Parks and Resorts uses this as a baseline for guest experiences, and each of these steps will help you as a leader provide a great customer experience for your guests.
The Guest Experience Cycle is:
- Anticipation
- Welcome
- Experience
- Farewell
- Savoring
Version: 20230822
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