Friday May 12, 2023
Pete’s Points Flash Briefing Episode 830 - Disney’s Great Leadership Strategy #4 -Make Dramatic Leaps in Guest Service -The Right Team
Leadership author and speaker Pete Blank shares from his Disney experience his thoughts on Disney's Great Leader Strategy #4 - Make Dramatic Leaps in Guest Service. This week, Pete shares five subpoints that help support this leadership strategy!
- Share near-misses
- Visit excellent places
- Explain and Train on Service Recovery
- Zero Tolerance for "good"
- Have the right Leadership team in place
Version: 20230822
Comments (0)
To leave or reply to comments, please download free Podbean or
No Comments
To leave or reply to comments,
please download free Podbean App.